Spectrum outage causes grief for 60,000 customers
by Jennifer Khedaroo
Jun 30, 2017 | 745 views | 0 0 comments | 19 19 recommendations | email to a friend | print
Last week, 60,000 Spectrum customers experienced a major television, internet and phone outage in Queens.

The outage, which mainly affected residents in Forest Hills and Rego Park, started around 2 a.m. on Monday, June 26, and lasted well into the night before service resumed.

While conflicting reports speculated on the cause of the outage, Spectrum’s director of Communications for the NYC Region, John Bonomo, insisted that the outage stemmed from an act of vandalism. Bonomo added the company has alerted the NYPD as tampering with telecom cables is a criminal act.

Spectrum issued a statement to customers, but many continued to criticize the company for their lack of response and preparedness throughout the day. Borough President Melinda Katz, who first notified residents about the widespread outage via Twitter, later called Spectrum’s silence on updates “unacceptable” in a tweet after 12 hours had passed with no further information.

“Everyone was screwed,” said one resident. “Businesses were taking cash only, a lot of people who work from home wasted a day, and the kids were home from school that day.”

While the majority of service was fully restored after 24 hours, there were other issues reported one day after the power outage. Customers in Brooklyn and spots of Forest Hills reported hours-long service disruption, according to Down Detector, a tracker for technology service interruptions and outages.

Spectrum is offering customers affected by the outage a credit for each day the service was out, but the company said customers must call in to receive the credit.

Spectrum bought Time Warner Cable for $55 billion in 2016. Spectrum cable techs have been on strike since late March over Spectrum’s inability to come to an agreement with union workers on pay, pensions and health benefits.

The union last reached an agreement with Time Warner in 2013, but that contract has expired.

Some of the striking workers stopped by a repair site to criticize subcontractors on their mishandling of the cable repair.

This isn’t the first time Spectrum’s service had gone out due to vandalism. Sources say that in April Spectrum-owned cables were cut near Crossbay Boulevard, Beach 94th Street and Beach Channel Drive below the Cross Bay Bridge.

Some residents questioned whether the vandalism is connected striking workers upset with the company.

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